Return & Refund Policy

We aim to create a better furniture shopping experience from start to finish.
If something isn’t right, we’re here to help.

1. 7-Day Return Window

• Manufacturing defects
• Transit damage

2. Return Eligibility Conditions

• Product must be in pristine condition
• No stains, tears, scratches, odors, or signs of use
• Unused and in original condition
• Original or safe equivalent packaging required

Return approval is at the sole discretion of Pureliving Furniture after inspection.

3. Damaged Products

• Must be reported within 48 hours
• Clear photo and video evidence required
• Claims after 48 hours may not be accepted

4. Non-Returnable Cases

• Size selection issues
• Color or fabric dissatisfaction
• Minor handmade variations
• Sale or discounted products
• Custom-made products
• Commercial-use purchases

5. Return Charges

Up to 20% of the net bill value may be deducted based on:

• Product condition
• Reverse logistics cost
• Inspection outcome

6. Refund Process

• Processed after inspection approval
• Credited to original payment method
• Timelines depend on banking channels